Returns & Exchanges Policy
We're always happy for customers to swap a book that wasn't quite right or to issue a TLB voucher for the amount of the returned book, which can then be used within the next 6 months. Please bear the following in mind when looking to return or exchange a book:
- Exchanges must be made within a month of purchase
- We will need to see a receipt for the returning book as proof of purchase
- In lieu of a receipt, we're happy to accept a line on your bank statement under our trading name which matches the price of the goods being returned
- Books must be returned in good, resaleable condition
- We do not offer monetary returns except in extraordinary instances, which we reserve the right to decide
- We reserve the right to deny exchanges and returns if the above conditions are not met
As a small, independent business, issuing monetary returns is not financially viable for us. But, as experts in bookselling with access to ordering a huge range of books, we can almost always find and order whatever you're after!